Last updated: 01 June 2026 · Compliant with DPDP Act 2023
Your privacy matters to us. This policy explains how ThailandTrips collects, uses, and protects your personal data.
ThailandTrips Travel Pvt. Ltd. ("ThailandTrips", "we", "us", "our") is a travel services company registered in India. We operate at www.thailandtrips.in and can be contacted at hello@thailandtrips.in. This Privacy Policy is compliant with the Digital Personal Data Protection (DPDP) Act, 2023 of India.
We collect the following categories of personal data when you use our services: • Contact details: Full name, mobile number, email address • Travel information: Travel dates, destination preferences, group composition • Identity documents: Passport number and expiry date (optional, collected only when required for bookings) • Payment information: UPI transaction IDs and bank references (we do not store card details) • Device and usage data: IP address, browser type, pages visited (via analytics) • Communication records: WhatsApp messages and call logs related to your booking
We use your personal data for the following purposes: • Processing and fulfilling your travel enquiries and bookings • Calling or messaging you to discuss your trip requirements • Sending booking confirmations, e-vouchers and receipts • Providing customer support and resolving complaints • Sending relevant promotional communications (with your consent) • Improving our services and website experience • Complying with legal and regulatory obligations
We share your data only with: • Thailand-based hotels, transport and activity providers — strictly to fulfil your booking • Payment processors — for processing transactions • SMS and communication providers — for sending OTPs and notifications • Legal authorities — if required by law or court order We never sell your personal data to third parties or advertisers.
We retain your personal data for as long as necessary to provide our services and comply with legal obligations: • Enquiry data: 2 years from date of enquiry • Booking data: 7 years (as required under Indian financial regulations) • Communication records: 1 year • Analytics data: 26 months You may request deletion of your data at any time, subject to legal retention requirements.
As a data principal under the DPDP Act 2023, you have the right to: • Access: Know what personal data we hold about you • Correction: Correct inaccurate or incomplete data • Erasure: Request deletion of your data (subject to legal obligations) • Grievance redressal: Raise complaints about how your data is handled • Nomination: Nominate another person to exercise rights on your behalf To exercise any of these rights, contact our Grievance Officer (details below).
Our website uses essential cookies for functionality, and optional analytics cookies (with your consent) to understand how visitors use our site. You can control cookie preferences in your browser settings. We use Google Analytics, which may transfer data outside India under appropriate safeguards.
We implement appropriate technical and organisational measures to protect your personal data, including: • HTTPS encryption for all data in transit • Restricted access to personal data on a need-to-know basis • Secure storage with access controls • Regular security reviews However, no method of transmission over the internet is 100% secure. You transmit data at your own risk.
Our services are not directed at children under 18 years of age. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately.
For any data protection queries, complaints or requests to exercise your rights, contact our Grievance Officer: Name: Preethi Nair Designation: Head of Operations & Data Protection Officer Email: privacy@thailandtrips.in Phone: +91 98765 43210 Address: 123 Travel House, MG Road, Bengaluru – 560 001 We will acknowledge your request within 72 hours and resolve it within 30 days.